Privacy Policy

1. General Provisions

This Privacy Policy defines the procedure for processing and protecting personal data provided by users when using the website https://rdfexchange.kyiv.ua/ (hereinafter referred to as the “Website”), which is owned by RDF Exchange, registered address: Ukraine, Kyiv, Velyka Vasylkivska Street 110.

The Website owner ensures the protection of personal data in accordance with the Law of Ukraine “On Personal Data Protection” and other applicable legal regulations.

By providing their personal data via the Website, users confirm their consent to this Policy and agree to the processing of their data.

2. Types of Collected Information

During use of the Website https://rdfexchange.kyiv.ua/, we may collect the following data:

• Contact information: name, phone number, email address.
• Payment information: data related to financial transactions (transaction amounts, exchanged currencies, etc.).
• Technical information: IP address, device and browser data, cookies, geolocation data.
• Interaction data: time spent on the Website, viewed pages, traffic sources.

We use Google Analytics and Facebook Pixel for collecting analytical data. The collected technical and analytical data is used in an aggregated form and does not identify individual users without their participation.

3. Purpose of Collecting and Processing Personal Data

We collect and process users’ personal data exclusively for the following purposes:

• Providing currency and cryptocurrency exchange services, including consultations, rate reservation, execution, and support of financial transactions.
• Providing technical support and customer service.
• Using analytical services (Google Analytics, Facebook Pixel) to analyze traffic and optimize Website performance.
• Handling customer inquiries and feedback.
• Compliance with the laws of Ukraine related to financial operations.
• Conducting marketing activities (such as notifications about updates or special offers) — only with the user’s consent.

Data is not used for any purposes other than those specified above.

4. Disclosure of Personal Data to Third Parties

We do not disclose users’ personal data to third parties, except in the following cases:

• Partners and contractors involved in service provision (such as payment systems, transaction processing services). All such parties ensure data confidentiality.
• Legal requirements: data may be disclosed as required by Ukrainian law or upon request from authorized government bodies.
• Use of analytical services Google Analytics and Facebook Pixel, which may process technical data for traffic analysis.

We do not sell or transfer your personal data to any other commercial organizations.

5. Storage and Protection of Personal Data

We ensure the storage and protection of users’ personal data through modern technical and organizational measures, including:

• Use of secure data transmission protocols (HTTPS, SSL).
• Data encryption on servers and restricted access granted only to authorized personnel.
• Use of standard solutions for secure storage and processing of payment information.
• Protection of internal service accounts with multi-factor authentication.

Personal data is stored for the period necessary to achieve the purpose of its processing, but no longer than stipulated by applicable Ukrainian legislation.

We guarantee that data will not be accessible to third parties, except as explicitly provided in Section 4 of this Policy.

6. Users’ Rights

Each user has the right to:

• Obtain information about which personal data we store and process.
• Request correction or updating of their personal data in case of inaccuracies.
• Request restriction of processing or deletion of their personal data (unless this contradicts legal requirements).
• Withdraw consent to the processing of personal data at any time by contacting us using the contact details specified on the Website.
• Object to the use of their data for marketing communications.

To exercise these rights, you may contact us via email at info@rdfexchange.kyiv.ua or by phone at +380 (66) 000 – 03 – 72.

7. Use of Cookies

The Website https://rdfexchange.kyiv.ua/ uses cookies and similar technologies for the following purposes:

• Ensuring the correct operation of the Website.
• Storing user settings to improve functionality.
• Analyzing user behavior on the Website using Google Analytics and Facebook Pixel.

Cookies help us analyze traffic, evaluate Website performance, and improve user experience. Disabling cookies is possible through your browser settings; however, this may limit the Website’s functionality.

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8. Changes to the Privacy Policy

We reserve the right to amend this Privacy Policy at any time without prior notice to users. The current version of the Policy is always available on the Website at https://rdfexchange.cv.ua/. We recommend periodically reviewing this page to stay informed about the latest updates. Changes take effect from the moment the updated version of the Policy is published on the Website.

9. Contact Information

For all matters regarding the processing and protection of your personal data, please contact us at:

• Company name: RDF Exchange
• Address: Kyiv, Velyka Vasylkivska Street 110, Ukraine
• Phone: +380 (66) 000 – 03 – 72
• Email: info@rdfexchange.kyiv.ua

We will process your request as soon as possible.

10. Legal Information

The processing of personal data is carried out in accordance with:

• The Law of Ukraine “On Personal Data Protection”;
• The General Data Protection Regulation (GDPR), where applicable to clients from the European Union.

We adhere to the principles of legality, fairness, proportionality, and confidentiality when processing personal data.